flutter_app_android/lib/presentation/screens/profile/profile_help_screen.dart

import 'package:flutter/material.dart';
import 'package:url_launcher/url_launcher.dart';

class HelpCenterScreen extends StatefulWidget {
  const HelpCenterScreen({super.key});

  @override
  State<HelpCenterScreen> createState() => _HelpCenterScreenState();
}

class _HelpCenterScreenState extends State<HelpCenterScreen> {
  final TextEditingController _searchController = TextEditingController();
  final List<FAQItem> _allFAQs = [];
  List<FAQItem> _filteredFAQs = [];
  List<FAQCategory> _categories = [];
  bool _isSearching = false;
  String _selectedCategoryId = 'all';

  @override
  void initState() {
    super.initState();
    _initializeData();
    _searchController.addListener(_onSearchChanged);
  }

  @override
  void dispose() {
    _searchController.dispose();
    super.dispose();
  }

  void _initializeData() {
    // 初始化分类数据
    _categories = [
      FAQCategory(id: 'all', name: '全部', icon: Icons.all_inclusive, color: Colors.blue),
      FAQCategory(id: 'account', name: '账户问题', icon: Icons.person, color: Colors.purple),
      FAQCategory(id: 'payment', name: '支付相关', icon: Icons.payment, color: Colors.green),
      FAQCategory(id: 'order', name: '订单问题', icon: Icons.shopping_cart, color: Colors.orange),
      FAQCategory(id: 'app', name: '应用使用', icon: Icons.phone_iphone, color: Colors.red),
      FAQCategory(id: 'privacy', name: '隐私安全', icon: Icons.security, color: Colors.teal),
      FAQCategory(id: 'other', name: '其他问题', icon: Icons.help_outline, color: Colors.grey),
    ];

    // 初始化FAQ数据
    _allFAQs.addAll([
      FAQItem(
        id: '1',
        question: '如何修改个人资料？',
        answer: '您可以在"我的"页面点击头像或个人信息进入编辑页面进行修改。修改完成后记得点击保存按钮。',
        categoryId: 'account',
        isExpanded: false,
      ),
      FAQItem(
        id: '2',
        question: '忘记密码怎么办？',
        answer: '在登录页面点击"忘记密码"，按照提示输入注册邮箱或手机号，系统将发送重置密码链接到您的邮箱或手机。',
        categoryId: 'account',
        isExpanded: false,
      ),
      FAQItem(
        id: '3',
        question: '如何绑定/解绑第三方登录？',
        answer: '进入"设置" -> "账户与安全" -> "第三方账号绑定"，在这里可以绑定或解绑微信、Apple ID等第三方账号。',
        categoryId: 'account',
        isExpanded: false,
      ),
      FAQItem(
        id: '4',
        question: '支付方式有哪些？',
        answer: '我们支持微信支付、支付宝、银联卡等多种支付方式。在支付时可以选择您方便的支付方式进行付款。',
        categoryId: 'payment',
        isExpanded: false,
      ),
      FAQItem(
        id: '5',
        question: '支付遇到问题怎么办？',
        answer: '1. 检查网络连接\n2. 确认支付账户余额充足\n3. 检查银行卡是否过期\n4. 如仍无法解决，请联系客服提供订单号',
        categoryId: 'payment',
        isExpanded: false,
      ),
      FAQItem(
        id: '6',
        question: '如何查看订单状态？',
        answer: '进入"我的订单"页面，可以查看所有订单的详细状态，包括待支付、进行中、已完成、已取消等状态。',
        categoryId: 'order',
        isExpanded: false,
      ),
      FAQItem(
        id: '7',
        question: '如何取消订单？',
        answer: '在订单详情页面，如果订单状态允许取消，会出现"取消订单"按钮。请注意，部分订单在特定状态下不可取消。',
        categoryId: 'order',
        isExpanded: false,
      ),
      FAQItem(
        id: '8',
        question: '应用出现闪退怎么办？',
        answer: '1. 尝试重启应用\n2. 检查应用是否为最新版本\n3. 清理手机缓存\n4. 重启手机设备\n5. 如问题持续，请反馈给我们',
        categoryId: 'app',
        isExpanded: false,
      ),
      FAQItem(
        id: '9',
        question: '如何更新应用到最新版本？',
        answer: 'iOS用户：前往App Store搜索应用并更新\nAndroid用户：前往应用商店或应用内检查更新',
        categoryId: 'app',
        isExpanded: false,
      ),
      FAQItem(
        id: '10',
        question: '如何保护我的隐私信息？',
        answer: '我们采用加密技术保护您的数据，不会向第三方泄露您的个人信息。您可以在隐私设置中管理数据权限。',
        categoryId: 'privacy',
        isExpanded: false,
      ),
      FAQItem(
        id: '11',
        question: '如何联系客服？',
        answer: '1. 拨打电话：400-123-4567（工作日 9:00-18:00）\n2. 发送邮件：support@example.com\n3. 在线客服：应用内"我的客服"',
        categoryId: 'other',
        isExpanded: false,
      ),
      FAQItem(
        id: '12',
        question: '服务时间是什么时候？',
        answer: '在线客服：每天 8:00-22:00\n电话客服：工作日 9:00-18:00\n节假日服务时间可能调整',
        categoryId: 'other',
        isExpanded: false,
      ),
    ]);

    _filteredFAQs = List.from(_allFAQs);
  }

  void _onSearchChanged() {
    final query = _searchController.text.trim();
    setState(() {
      _isSearching = query.isNotEmpty;
      _filteredFAQs = _allFAQs.where((faq) {
        final matchesSearch = faq.question.toLowerCase().contains(query.toLowerCase()) ||
            (faq.answer?.toLowerCase().contains(query.toLowerCase()) ?? false);
        
        final matchesCategory = _selectedCategoryId == 'all' || 
            faq.categoryId == _selectedCategoryId;
        
        return matchesSearch && matchesCategory;
      }).toList();
    });
  }

  void _selectCategory(String categoryId) {
    setState(() {
      _selectedCategoryId = categoryId;
      _filteredFAQs = _allFAQs.where((faq) {
        final matchesSearch = _isSearching
            ? (faq.question.toLowerCase().contains(_searchController.text.toLowerCase()) ||
                (faq.answer?.toLowerCase().contains(_searchController.text.toLowerCase()) ?? false))
            : true;
        
        final matchesCategory = categoryId == 'all' || faq.categoryId == categoryId;
        
        return matchesSearch && matchesCategory;
      }).toList();
    });
  }

  void _toggleFAQ(int index) {
    setState(() {
      _filteredFAQs[index].isExpanded = !_filteredFAQs[index].isExpanded;
    });
  }

  Future<void> _contactSupport(String method) async {
    switch (method) {
      case 'phone':
        final Uri telUri = Uri.parse('tel:4001234567');
        if (await canLaunchUrl(telUri)) {
          await launchUrl(telUri);
        }
        break;
      case 'email':
        final Uri emailUri = Uri(
          scheme: 'mailto',
          path: 'support@example.com',
          queryParameters: {'subject': '用户咨询'},
        );
        if (await canLaunchUrl(emailUri)) {
          await launchUrl(emailUri);
        }
        break;
    }
  }

  void _showFeedbackDialog(BuildContext context) {
    showDialog(
      context: context,
      builder: (context) => AlertDialog(
        title: const Text('问题反馈'),
        content: const Text('您可以将遇到的问题详细描述并发送给我们，我们会尽快处理。'),
        actions: [
          TextButton(
            onPressed: () => Navigator.of(context).pop(),
            child: const Text('取消'),
          ),
          TextButton(
            onPressed: () {
              Navigator.of(context).pop();
              _contactSupport('email');
            },
            child: const Text('去反馈'),
          ),
        ],
      ),
    );
  }

  @override
  Widget build(BuildContext context) {
    return Scaffold(
      appBar: AppBar(
        title: const Text('帮助中心'),
        actions: [
          IconButton(
            icon: const Icon(Icons.feedback_outlined),
            tooltip: '问题反馈',
            onPressed: () => _showFeedbackDialog(context),
          ),
        ],
      ),
      body: Column(
        children: [
          // 搜索栏
          Padding(
            padding: const EdgeInsets.all(16),
            child: Container(
              decoration: BoxDecoration(
                color: Colors.grey[100],
                borderRadius: BorderRadius.circular(12),
                border: Border.all(color: Colors.grey[300]!),
              ),
              child: TextField(
                controller: _searchController,
                decoration: InputDecoration(
                  hintText: '搜索问题或关键词...',
                  prefixIcon: const Icon(Icons.search, color: Colors.grey),
                  border: InputBorder.none,
                  suffixIcon: _searchController.text.isNotEmpty
                      ? IconButton(
                          icon: const Icon(Icons.clear, color: Colors.grey),
                          onPressed: () {
                            _searchController.clear();
                            _onSearchChanged();
                          },
                        )
                      : null,
                  contentPadding: const EdgeInsets.symmetric(vertical: 14),
                ),
              ),
            ),
          ),

          // 分类导航
          SizedBox(
            height: 100,
            child: ListView.builder(
              scrollDirection: Axis.horizontal,
              padding: const EdgeInsets.symmetric(horizontal: 16),
              itemCount: _categories.length,
              itemBuilder: (context, index) {
                final category = _categories[index];
                final isSelected = _selectedCategoryId == category.id;
                
                return Padding(
                  padding: const EdgeInsets.only(right: 12),
                  child: Column(
                    children: [
                      GestureDetector(
                        onTap: () => _selectCategory(category.id),
                        child: Container(
                          width: 70,
                          height: 70,
                          decoration: BoxDecoration(
                            color: isSelected 
                                ? category.color.withOpacity(0.2)
                                : Colors.grey[50],
                            borderRadius: BorderRadius.circular(16),
                            border: Border.all(
                              color: isSelected 
                                  ? category.color 
                                  : Colors.transparent,
                              width: 2,
                            ),
                          ),
                          child: Column(
                            mainAxisAlignment: MainAxisAlignment.center,
                            children: [
                              Icon(category.icon, color: category.color, size: 28),
                              const SizedBox(height: 4),
                            ],
                          ),
                        ),
                      ),
                      const SizedBox(height: 4),
                      Text(
                        category.name,
                        style: TextStyle(
                          fontSize: 12,
                          fontWeight: isSelected ? FontWeight.bold : FontWeight.normal,
                          color: isSelected ? category.color : Colors.grey[700],
                        ),
                      ),
                    ],
                  ),
                );
              },
            ),
          ),

          // 问题列表
          Expanded(
            child: _filteredFAQs.isEmpty
                ? Center(
                    child: Column(
                      mainAxisAlignment: MainAxisAlignment.center,
                      children: [
                        Icon(
                          Icons.search_off,
                          size: 60,
                          color: Colors.grey[400],
                        ),
                        const SizedBox(height: 16),
                        Text(
                          _isSearching
                              ? '没有找到相关问题的解答'
                              : '暂无问题',
                          style: TextStyle(
                            color: Colors.grey[600],
                            fontSize: 16,
                          ),
                        ),
                        if (_isSearching) ...[
                          const SizedBox(height: 8),
                          TextButton(
                            onPressed: () => _showFeedbackDialog(context),
                            child: const Text('反馈问题给我们'),
                          ),
                        ],
                      ],
                    ),
                  )
                : ListView.builder(
                    padding: const EdgeInsets.all(16),
                    itemCount: _filteredFAQs.length,
                    itemBuilder: (context, index) {
                      final faq = _filteredFAQs[index];
                      final category = _categories.firstWhere(
                        (cat) => cat.id == faq.categoryId,
                        orElse: () => _categories.last,
                      );
                      
                      return Card(
                        margin: const EdgeInsets.only(bottom: 12),
                        elevation: 1,
                        shape: RoundedRectangleBorder(
                          borderRadius: BorderRadius.circular(12),
                          side: BorderSide(color: Colors.grey[200]!),
                        ),
                        child: ExpansionTile(
                          key: Key(faq.id),
                          initiallyExpanded: faq.isExpanded,
                          onExpansionChanged: (_) => _toggleFAQ(index),
                          leading: Container(
                            width: 36,
                            height: 36,
                            decoration: BoxDecoration(
                              color: category.color.withOpacity(0.1),
                              borderRadius: BorderRadius.circular(8),
                            ),
                            child: Icon(
                              category.icon,
                              color: category.color,
                              size: 20,
                            ),
                          ),
                          title: Text(
                            faq.question,
                            style: const TextStyle(
                              fontWeight: FontWeight.w500,
                              fontSize: 15,
                            ),
                          ),
                          children: [
                            Padding(
                              padding: const EdgeInsets.fromLTRB(68, 8, 16, 16),
                              child: Column(
                                crossAxisAlignment: CrossAxisAlignment.start,
                                children: [
                                  Text(
                                    faq.answer ?? '',
                                    style: TextStyle(
                                      color: Colors.grey[700],
                                      fontSize: 14,
                                      height: 1.5,
                                    ),
                                  ),
                                  if (faq.id == '11') ...[
                                    const SizedBox(height: 16),
                                    const Text(
                                      '快速联系：',
                                      style: TextStyle(
                                        fontWeight: FontWeight.bold,
                                        fontSize: 14,
                                      ),
                                    ),
                                    const SizedBox(height: 8),
                                    Row(
                                      children: [
                                        ElevatedButton.icon(
                                          onPressed: () => _contactSupport('phone'),
                                          icon: const Icon(Icons.phone, size: 16),
                                          label: const Text('电话联系'),
                                          style: ElevatedButton.styleFrom(
                                            backgroundColor: Colors.green[50],
                                            foregroundColor: Colors.green,
                                            elevation: 0,
                                          ),
                                        ),
                                        const SizedBox(width: 12),
                                        ElevatedButton.icon(
                                          onPressed: () => _contactSupport('email'),
                                          icon: const Icon(Icons.email, size: 16),
                                          label: const Text('发送邮件'),
                                          style: ElevatedButton.styleFrom(
                                            backgroundColor: Colors.blue[50],
                                            foregroundColor: Colors.blue,
                                            elevation: 0,
                                          ),
                                        ),
                                      ],
                                    ),
                                  ],
                                ],
                              ),
                            ),
                          ],
                        ),
                      );
                    },
                  ),
          ),

          // 底部联系栏
          Container(
            padding: const EdgeInsets.all(16),
            decoration: BoxDecoration(
              color: Colors.grey[50],
              border: Border(top: BorderSide(color: Colors.grey[300]!)),
            ),
            child: Column(
              children: [
                const Text(
                  '没有找到您需要的答案？',
                  style: TextStyle(
                    fontWeight: FontWeight.w600,
                    fontSize: 15,
                  ),
                ),
                const SizedBox(height: 8),
                const Text(
                  '我们的客服团队随时为您提供帮助',
                  style: TextStyle(color: Colors.grey, fontSize: 13),
                ),
                const SizedBox(height: 16),
                Row(
                  mainAxisAlignment: MainAxisAlignment.spaceEvenly,
                  children: [
                    Expanded(
                      child: OutlinedButton.icon(
                        onPressed: () => _contactSupport('phone'),
                        icon: const Icon(Icons.phone, size: 18),
                        label: const Text('电话客服'),
                        style: OutlinedButton.styleFrom(
                          padding: const EdgeInsets.symmetric(vertical: 12),
                        ),
                      ),
                    ),
                    const SizedBox(width: 12),
                    Expanded(
                      child: ElevatedButton.icon(
                        onPressed: () => _showFeedbackDialog(context),
                        icon: const Icon(Icons.chat, size: 18),
                        label: const Text('在线反馈'),
                        style: ElevatedButton.styleFrom(
                          padding: const EdgeInsets.symmetric(vertical: 12),
                        ),
                      ),
                    ),
                  ],
                ),
              ],
            ),
          ),
        ],
      ),
    );
  }
}

// 数据模型
class FAQItem {
  final String id;
  final String question;
  final String? answer;
  final String categoryId;
  bool isExpanded;

  FAQItem({
    required this.id,
    required this.question,
    this.answer,
    required this.categoryId,
    required this.isExpanded,
  });
}

class FAQCategory {
  final String id;
  final String name;
  final IconData icon;
  final Color color;

  FAQCategory({
    required this.id,
    required this.name,
    required this.icon,
    required this.color,
  });
}